Ropeye TDP

For companies following internal purchasing processes or for individuals who feel better purchasing following traditional, "offline" processes, our customers can always ask for a proforma invoice, detailing the items you're interested in, their quantities, and, optionally, providing the billing and shipping address, and a phone number, for a better shipping estimate and fastest delivery once purchased.

If you're interested in a proforma invoice, please use the following form.

We accept credit and debit cards, PayPal and also Apple Pay.

You can also pay by bank transfer, selecting this payment method when checkout. Once the order has been placed without paying money, in the next screen we will provide you the bank information required for the transfer.

Don't hesitate to contact us  if you want to do a bank transfer.

We only use first-class delivery carriers, like UPS and DHL. There's a "Express Delivery" option for many shipping destinations available.

It should not take more than 2-4 days to any European location, 3-6 days to any USA-based location, and 3-7 days worldwide.

When you've placed your order, you can follow-up the shipping on the "My Account" section, with detail information about parcel status.

We will also notify you by email or SMS continously about each shipping activity.

Don't hesitate to contact us if you want products to be shipped using your own carrier.

The NSA, with the biggest cybersecurity budget in the world, has been hacked recently, as you might now from the press. So nobody can 100% ensure anything on cybersecurity.

That said, we are very privacy and security-conscious and have done and deployed many advanced technologies to keep your information protected (sorry for the techy terms ...):

• Our platform updates are automatically managed by Shopify, the global leader in e-commerce. Access the latest Shopify Compliance reports.
• Our system is protected at the DNS level by CloudFlare, the leading DNS and Internet Security provider, from DDoS attacks, man-in-the-middle and many other attacks. See detailed info here.
• Complementary security and privacy measures are in place directly by us.

You will receive a confirmation e-mail, including all items ordered.

Also, our support team receives one and the provisioning workflow is initiated.

A controller will be internally assigned to your specific order, in charge of personally assuring the picking, shipping, and dozens of details required to ensure the best experience for you.

Once the shipment process begins, you will start receiving notifications both by email and SMS on your mobile phone constantly updating about shipment status, which will be specially relevant in cross-border shipments, for yachts in transit, and to avoid many different issues than can occur during domestic and international shipments. Our delivery guarantee without issues exceeds 99,5%, greatly increasing the sector average, due to continuous supervision of the shipping agents and constant updates provided to our customers, ensuring both parties are acknowledged about each shipping process step.

You will be also able to access order status and shipping details directly from the "My Account" section.

Obviously yes!

On your confirmation e-mail most probably you will find a printable order statement.

When the product is shipped we will send to you the associated invoice.

You will also have it available on the "My Account" section once shipped.

If you are a VAT deductible company, you will be able to provide your VAT details at checkout. 

Obviously yes!

For individuals, law guarantees 14 days ofreturn policy regarding your orders.

Please, read the Terms and Conditions for specific requirements and the best procedure to return products included on your order.

Our backoffice operations are centralized in Spain (we are placed close to Valencia and Mallorca, Mediterranean and world top sailing centers).

Due to the international nature of our waters, we are used to manage the needs of MANY international customers, whose fleet can be in Majorca, Greece, Turkey, South Africa, Australia or the Caribbean. 

Our invoicing and backoffice address is:

SailRACE - INTEALIS
Paseo de la Castellana, 179, pl. 1, of. C-1
28046 - Madrid (SPAIN)
Spain

Our logistics address for returns is:

SailRACE - INTEALIS
Gran Via Tarrega Monteblanco, 98
12006 - Castellon
Spain

EU VAT ID: ES B87438123