Shipping policy
Shipping and Delivery Policy
Last updated: 23 October 2026
At SailRACE, we understand that receiving materials on time is essential for sailors, crews, and technical teams. This policy explains how we prepare and ship orders placed on sailrace.com.
The purchase conditions and return policy also apply to orders.
1. Shipping Destinations and Availability
We ship products to destinations for which a transportation option is available. Options are displayed during checkout and may vary by product and delivery address.
An order may be delivered in multiple shipments. If no option appears for your address, please contact us to inquire about alternatives.
Some products may have shipping or distribution restrictions. We do not ship when applicable regulations prohibit it.
2. Preparation and Dispatch
The total delivery time results from adding the order preparation time and the transportation time.
Check the dispatch time indicated on each product page. For example, 'Ships in 4–5 business days' indicates when it will be ready to hand over to the carrier, not when it will arrive at your address.
Unless the product page indicates otherwise, in-stock products are typically prepared the next business day after payment confirmation. Weekends and holidays at the dispatch center do not count as business days for preparation.
Products that are made to order, customized, or require configuration may need more time. The timeframe will be indicated on the product page or communicated to the customer.
3. Transportation Times
The shipping time begins when the carrier picks up the goods. Its duration depends on the destination and the service contracted. Check the estimate available during purchase or contact us if you need to receive the order before a specific date.
⚠️ IMPORTANT: URGENT SHIPPING DOES NOT REDUCE THE PRODUCT PREPARATION TIME.
Shipments subject to customs clearance may be delayed due to procedures beyond SailRACE, including inspections or requests for documentation. Therefore, the estimated delivery date may vary. Holidays, remote areas, or carrier incidents may also affect this.
4. Carriers and shipping methods
We work with carriers such as UPS and DHL, as well as specialized services when the product characteristics require it.
The available methods and their prices are shown during purchase or in the corresponding shipping quote. They depend on the destination, weight, dimensions, and characteristics of the products.
5. Shipping costs
Shipping is not free by default. The costs corresponding to the available options are shown before confirming payment.
Free shipping promotions, when available, will be expressly identified and will have their own conditions.
For long goods or those requiring special transport, the displayed rate may be an estimate pending confirmation, according to section 7.
6. Taxes, duties, and customs
Applicable taxes are shown during the checkout process.
International shipments organized by SailRACE that require importation are managed under the DDP (Delivered Duty Paid) term. SailRACE organizes the payment of the applicable import duties and taxes through the carrier.
Any import duties or taxes collected during checkout appear in the final summary before payment. If the carrier asks you to pay import charges on delivery for a SailRACE-arranged DDP shipment, contact SailRACE so we can investigate.
Authorities or the carrier may request information from the recipient to complete customs clearance. If you hire your own carrier, we will agree on customs management conditions in advance.
7. Oversized goods
Oversized goods incur an additional charge due to their length, as they require special transportation service.
The rates shown for these products are approximate. Our team will review each order and confirm the final cost and delivery time before dispatching it.
Any increase over the amount paid will require your prior acceptance. If you do not accept the final quote, you may cancel the order before it is dispatched and receive the corresponding refund. If the final cost is lower, we will refund the difference.
If there is no available shipping option for the product and destination, it will be necessary to request a quote before completing the purchase.
8. Hazardous goods
Hazardous goods incur an additional charge for the special preparation and packaging required for their transportation. This cost is included in the shipping fees shown before confirming payment.
These products are shipped using services compatible with their classification and the carrier's conditions. Delivery may be delayed due to customs procedures.
9. Transport arranged by the customer
If you wish for your own carrier to pick up the order, please contact us before arranging the pickup. Confirm the carrier's name, account, and transport service, as well as the pickup instructions.
We will agree on the conditions for preparation, pickup, documentation, and, when applicable, customs management and payment of import costs.
10. Deliveries to ports, shipyards, and vessels
To facilitate delivery, please provide the complete address, the name of the port or shipyard, the name of the vessel, and the berth number when applicable.
Add a local contact with a phone number and any necessary instructions regarding schedules, access, or receipt of goods. If the vessel is scheduled to depart, check the timeframe before placing the order.
11. Tracking
When the order is dispatched, you will receive the available tracking information. Orders shipped in multiple packages may have different tracking numbers.
If the indicated dispatch timeframe has passed and you have not received information, please contact our team.
12. Delivery issues
Please ensure that the address and contact details are correct and that someone can receive the order.
If the carrier cannot complete the delivery, we will review the options for reshipment or return with you. We will inform you of any applicable costs before managing a new dispatch, respecting your rights as a consumer.
13. Damaged, incomplete, or incorrect products
If you detect an issue, please report it as soon as possible to team@sailrace.com, indicating the order number and attaching photographs of the packaging, label, and products when possible.
If you notice external damage upon receiving the package, please note it on the delivery document when possible. We will review the case and manage the appropriate solution. These recommendations do not limit your legal rights.
14. Returns and local pickup
The conditions for returns and withdrawal can be found in our return policy and purchase conditions. Please contact us before returning a product to receive the instructions and the corresponding address.
Currently, we do not offer direct local pickup by the customer at our offices or logistics facilities. Pickup by a carrier contracted by the customer is governed by section 9.
15. Contact
For inquiries about shipments, deadlines, special destinations, or urgent orders, please contact us:
SailRACE – INTEALIS, S.L.
Email: team@sailrace.com
Phone: (+34) 91 203 23 00