Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are free on first shipment for all registered users purchasing 100€.

If you are not registered, do it here.

Other shipments will be dynamically computed according to the shipping address.

We also accept your own carriers for orders of multiple items.

Don’t hesitate to contact us  for discussing custom delivery, special terms or big orders.

Which payment methods are accepted in the Online Shop?

We accept credit and debit cards, PayPal and also Apple Pay.

Don’t hesitate to contact us  if you want to do a bank transfer.

How long will delivery take?

We only use first-class delivery carriers, like UPS and DHL.

We have two-day delivery for neary all European cities and regions, but it should not take more than 3-5 days to any European location, and 3-7 days worldwide.

When you’ve placed your order, you can follow-up the shipping on the “My Account” section, with detail information about parcel status.

We will also notify you by email or SMS.

Don’t hesitate to contact us  if you want products to be shipped using your own carrier.

How secure is shopping in the Online Shop? Is my data protected?

The NSA, with the biggest cybersecurity budget in the world, has been hacked recently, as you might now from the press. So nobody can 100% ensure anything on cybersecurity.

That said, we are very privacy and security-conscious and have done and deployed many advanced technologies to keep your information protected (sorry for the techy terms …):

  • Our platform updates are automatically managed by WPEngine, a platform recognized in Gartner’s “2018 Magic Quadrant for Web Content Management.” See security and reliability features here.
  • Our system is protected at the DNS level by CloudFlare, the leading DNS provider, from DDoS attacks, man-in-the-middle and many other attacks. See detailed info here.
  • A Web Application Firewall (WAF) has been deployed to inspect and control all access at the DNS level to stop attacks at the very edge of the infrastructure.
What exactly happens after ordering?

You should receive a confirmation e-mail.

Also, our support team receives one and the provisioning workflow is initiated.
Due to that, a controller will be assigned to your specific order, in charge of personally assuring the picking, shipping, and dozens of details required to ensure the best experience for you.

You will be able to access order status and shipping details directly from the “My Account” section.

Do I receive an invoice for my order?

Obviously yes!

On your confirmation e-mail most probably you will find a printable order statement.

When the product is shipped we will send to you the associated invoice.

You will also have it available on the “My Account” section once shipped.

Can I return the products I've purchased?

Obviously yes!

For individuals, law guarantees 14 days ofreturn policy regarding your orders.

Please, read the Terms and Conditions for specific requirements and the best procedure to return products included on your order.

Where are you located?

Our backoffice operations are centralized in Spain (we are placed close to Valencia and Mallorca, Mediterranean and word-top sailing centers).

Our invoicing and backoffice address is:

SailRACE – INTEALIS
Paseo de la Castellana, 179, pl. 1, of. C-1
28046 – Madrid
Spain

Our logistics address for returns is:

SailRACE – INTEALIS
Gran Via Tarrega Monteblanco, 98
12006 – Castellon
Spain

Are products covered by manufacturer's warranty?

Absolutely!

We are official dealers for all products we sell.

All our products come with the official warranty. In fact, if you experience a problem with any product expect from us the best support also if you need help when talking with the manufacturer regarding any problem. Our relationship with you doesn’t end when the product is delivered. We will be here during the warranty period and the product life cycle.

We have also provisioned technical forums when you can have unofficial support from other mates, but also from our qualified technicians.