Spinlock Cilindro

For companies following internal purchasing processes or for individuals who feel better purchasing following traditional, "offline" processes, our customers can always ask for a proforma invoice, detailing the items you're interested in, their quantities, and, optionally, providing the billing and shipping address, and a phone number, for a better shipping estimate and fastest delivery once purchased.

If you're interested in a proforma invoice, please use the following form.

We accept credit and debit cards, PayPal and also Apple Pay.

You can also pay by bank transfer, selecting this payment method at checkout. Once the order has been placed without paying money, in the next screen we will provide you the bank information required for the transfer.

Don't hesitate to contact us  if you want to do a bank transfer.

The estimated time until you receive your order is the preparation time plus the carrier transit time.

Order preparation: check the dispatch estimate on the product page. This is the time needed before your order is handed over to the carrier.

Standard shipping — estimated transit after dispatch:
• European Union and United Kingdom: 2–4 business days.
• United States: 3–6 business days.
• Other destinations: 3–7 business days.

Express shipping: where available for your address, you can select it at checkout. Transit estimates depend on the destination and service offered. Refer to any estimate displayed at checkout; if no estimate is shown, contact us before ordering if your delivery is time-sensitive. Express applies to transport only and does not shorten preparation time.

Transit starts when the carrier receives your parcel, not when you place your order. These are estimates, not guaranteed arrival dates. Customs processing, public holidays and remote delivery areas may extend transit times.

Once dispatched, you will receive a tracking link. You can also track your order through My Account. If you wish to use your own carrier, please contact us at team@sailrace.com. See our Shipping Policy for details.

Our online store and checkout are hosted on Shopify. The available payment methods are displayed at checkout, where you can review your order before completing payment.

For details about how your personal information is collected and used, please read our Privacy Policy. If you have a question about an order or payment, contact team@sailrace.com. Never send your full card number or card security code by email or chat.

You will receive a confirmation e-mail, including all items ordered.

Also, our support team receives one and the provisioning workflow is initiated.

A controller will be internally assigned to your specific order, in charge of personally assuring the picking, shipping, and dozens of details required to ensure the best experience for you.

Once the shipment process begins, you will start receiving notifications both by email and SMS on your mobile phone constantly updating about shipment status, which will be specially relevant in cross-border shipments, for yachts in transit, and to avoid many different issues than can occur during domestic and international shipments. Our delivery guarantee without issues exceeds 99,5%, greatly increasing the sector average, due to continuous supervision of the shipping agents and constant updates provided to our customers, ensuring both parties are acknowledged about each shipping process step.

You will be also able to access order status and shipping details directly from the "My Account" section.

Obviamente, sim!

No seu e-mail de confirmação, muito provavelmente você encontrará um demonstrativo do pedido para impressão.

Quando o produto for enviado, enviaremos a você a fatura correspondente.

Você também a terá disponível na seção "Minha conta" depois do envio.

Se você for uma empresa com direito à dedução do IVA, poderá fornecer seus dados de IVA na finalização da compra. 

Obviously yes!

For individuals, law guarantees 14 days of return policy regarding your orders.

Please, read the Terms and Conditions for specific requirements and the best procedure to return products included on your order.

Nossas operações administrativas estão centralizadas na Espanha (estamos localizados próximos a Valência e Maiorca, importantes centros de vela do Mediterrâneo e do mundo).

Devido à natureza internacional de nossas águas, estamos acostumados a gerenciar as necessidades de MUITOS clientes internacionais, cujas frotas podem estar em Maiorca, Grécia, Turquia, África do Sul, Austrália ou no Caribe. 

Nosso endereço de faturamento e administrativo é:

SailRACE - INTEALIS
Paseo de la Castellana, 179, pl. 1, of. C-1
28046 - Madrid (ESPANHA)
Espanha

Nosso endereço logístico para devoluções é:

SailRACE - INTEALIS
Gran Via Tarrega Monteblanco, 98
12006 - Castellon
Espanha

Número de IVA da UE: ES B87438123