JL Audio

For companies following internal purchasing processes or for individuals who feel better purchasing following traditional, "offline" processes, our customers can always ask for a proforma invoice, detailing the items you're interested in, their quantities, and, optionally, providing the billing and shipping address, and a phone number, for a better shipping estimate and fastest delivery once purchased.

If you're interested in a proforma invoice, please use the following form.

We accept credit and debit cards, PayPal and also Apple Pay.

You can also pay by bank transfer, selecting this payment method at checkout. Once the order has been placed without paying money, in the next screen we will provide you the bank information required for the transfer.

Don't hesitate to contact us  if you want to do a bank transfer.

We only use first-class delivery carriers, like UPS and DHL. There's an "Express Delivery" option for many shipping destinations available.

It should not take more than 2-4 days to any European location, 3-6 days to any USA-based location, and 3-7 days worldwide.

When you've placed your order, you can follow-up the shipping on the "My Account" section, with detail information about parcel status.

We will also notify you by email or SMS continously about each shipping activity.

Don't hesitate to contact us if you want products to be shipped using your own carrier.

The NSA, with the biggest cybersecurity budget in the world, has been hacked recently, as you might know from the press. So nobody can 100% ensure anything on cybersecurity.

That said, we are very privacy and security-conscious and have done and deployed many advanced technologies to keep your information protected (sorry for the techy terms ...):

• Our platform updates are automatically managed by Shopify, the global leader in e-commerce. Access the latest Shopify Compliance reports.
• Our system is protected at the DNS level by CloudFlare, the leading DNS and Internet Security provider, from DDoS attacks, man-in-the-middle and many other attacks. See detailed info here.
• Complementary security and privacy measures are in place directly by us.

You will receive a confirmation e-mail, including all items ordered.

Also, our support team receives one and the provisioning workflow is initiated.

A controller will be internally assigned to your specific order, in charge of personally assuring the picking, shipping, and dozens of details required to ensure the best experience for you.

Once the shipment process begins, you will start receiving notifications both by email and SMS on your mobile phone constantly updating about shipment status, which will be specially relevant in cross-border shipments, for yachts in transit, and to avoid many different issues than can occur during domestic and international shipments. Our delivery guarantee without issues exceeds 99,5%, greatly increasing the sector average, due to continuous supervision of the shipping agents and constant updates provided to our customers, ensuring both parties are acknowledged about each shipping process step.

You will be also able to access order status and shipping details directly from the "My Account" section.

当然可以！

在您的确认电子邮件中，您很可能会找到一份可打印的订单明细。

产品发货后，我们会向您发送相应的发票。

发货后，您也可以在“我的账户”部分查看。

如果您是具有增值税抵扣资格的公司，您可以在结账时提供您的增值税信息。 

Obviously yes!

For individuals, law guarantees 14 days of return policy regarding your orders.

Please, read the Terms and Conditions for specific requirements and the best procedure to return products included on your order.

我们的后台运营集中在西班牙（我们所在地靠近瓦伦西亚和马略卡，它们是地中海及世界顶级的帆船运动中心）。

鉴于我们所处海域具有国际化特点，我们习惯于处理众多国际客户的需求，这些客户的船队可能位于马略卡、希腊、土耳其、南非、澳大利亚或加勒比地区。 

我们的开票和后台办公地址是：

SailRACE - INTEALIS
Paseo de la Castellana, 179, pl. 1, of. C-1
28046 - Madrid (SPAIN)
Spain

我们的退货物流地址是：

SailRACE - INTEALIS
Gran Via Tarrega Monteblanco, 98
12006 - Castellon
Spain

欧盟增值税识别号：ES B87438123